Order/Payment

Do you accept custom orders?

Unfortunately, we are unable to provide customized orders at this point. Our products come with our design and NoCry logo as displayed on the product images.

Are your products available in any physical stores?

No. NoCry products are currently only sold via our official website: nocry.com, and via our storefronts on Amazon.

Can I cancel or change my order?

One the order has gone through, you can no longer edit it. But our support might be able to. As we are using a third-party warehouse to ship out orders, we may be able to alter your order within a limited timeframe from the moment you placed your ord

Where can I find my past orders?

If you placed your order from under your account, you can see an overview of all your past orders here: https://nocry.com/account. If you did not log in before placing your order, you should still have received an order confirmation to your email add

I have a product missing. What to do?

Sometimes our warehouses may send out your order in different shipments (if the products in the order are stored in different warehouses). If you do not receive the missing items within couple of days, please let us know at [email protected]. We will

I never received my order. What do I do?

Please check if you received the tracking link to your email address and what it states there. If you did not receive the tracking or the information there is not sufficient enough, please contact our support at [email protected].

What are the accepted payment methods?

We support most common payment options: American Express, Mastercard, Visa, Apple Pay and PayPal.

Is there a discount for first time customers?

Yes! If you sign up for our newsletter, you will get 10% off on your first order.

My discount code is not working. What should I do?

Please make sure that there are no extra letters or spaces copied with the discount code. Also, make sure that the code has not expired or you have not yet already used it. If you still experience issues, please reach our support at [email protected].

Where can I get an invoice?

You will receive a summary of your order in your email as an order confirmation after purchase. If you need a PDF invoice, contact our support at [email protected]. We will get back to you with the invoice within 24 hours.

My bank charged me extra for my order. Why?

Some banks in the US might charge a small international transaction fee due to our account being in the EU.

I have not received a refund for my order yet. What should I do?

If we already refunded your order, it may take up to 10 business days for the system to process it. However, if you still have not received it after that period, please let us know via [email protected], and we will check what could be causing the del

I have an improvement idea about one of your products, who do I contact?

Fantastic! We would love to hear your thoughts. Please send us a message at [email protected], and let's chat.